What will you do?
complete an introduction to Citizens Advice and training for your role
talk to clients over the phone, face to face, or email to explore what problems they’ve come for help with
find information about the clients’ problems and help them to understand their options
where appropriate, assist clients to take action to resolve their problems. This might include drafting or writing letters, making phonecalls, or referring the client to another organisation
write a case record summary of the clients’ problems and what action you’ve taken
look out for problems that are common, or are unfair, and tag it for Research and Campaigns team to write a short report about the problem or a letter to an elected official like an MP, local councillor

What’s in it for you?
make a real difference to people’s lives
learn about a range of issues such as benefits, debt, employment and housing.
build on valuable skills such as communication, listening and problem solving, and increase your employability
work with a range of different people, independently and in a team.
have a positive impact in your community.
And we’ll reimburse travel expenses too.
No prior experience is necessary in these areas as you’ll receive full training.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good listening skills
have excellent verbal and written communication skills
have good maths and IT skills
be able to understand information and explain it to others
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role