What you'll do:
complete an introduction to Citizens Advice and training for your role
welcome all clients and other visitors to the local Citizens Advice
explain to the client how long they might be waiting and what will happen and give out a consent form for clients to fill in
type up information from the client form onto a spreadsheet or database
help with the day to day running of the Citizens Advice service such as processing incoming post, scanning documents, uploading documents, checking clients into appointments…
Keeping a record of Drop ins

What’s in it for you?
gain and build on valuable skills and experience such as communication, IT skills and working in a team
increase your employability
contribute to the smooth running of the advice service which makes a real difference to peoples’ lives
work with a range of different people, independently and in a team.
And we’ll reimburse travel expenses too.

What do you need to have?
You don’t need specific qualifications or skills but you’ll need to:
be friendly and approachable
be non-judgmental and respect views, values and cultures that are different to your own
have good IT skills
be calm under pressure
be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection
be willing to undertake training in your role